Cohoist Privacy Policy

Welcome to Cohoist ("Service"), provided by Cohoist LLC ("we", "us"). This Privacy Policy explains how we collect, use, secure, and share information when you ("Subscriber", "you"), an organization, interact with us via our website (cohoist.com), subdomains, signup forms, or the Platform. "Clients" are the individuals your organization serves via the Platform, whose data you input. This policy applies to Subscribers—see our Terms of Service for full terms.

1. Information We Collect

1.1 Website Interactions: When you request a demo or apply for a community license on our website, we collect information you provide (e.g., name, email, organization details). If you sign up for a free trial, we collect your organization's name and contact email—payment details are collected via Stripe only if you opt into a paid plan after the trial.

1.2 Platform Data: After signup, you access the Platform using a one-time password sent to your email. We collect data you input, including Client Data (e.g., names, contact info of individuals you serve) via User or Client Accounts, and other information (e.g., settings, custom dashboards)—features available per your subscription tier.

1.3 Usage Data: We automatically collect data on how you use our website and Platform (e.g., page visits, login times, feature usage) to improve our Service.

2. How We Use Your Information

2.1 Service Delivery: We use Website Interactions to process demo requests or community license applications, and Signup Information to create and manage your account and send one-time passwords. Payment details, if provided, are processed via Stripe for billing after the trial.

2.2 Platform Data: We process Client Data and other Platform inputs as directed by you to provide features (e.g., case tracking, Client Accounts, custom dashboards).

2.3 Analytics: We may anonymize Platform Data and Usage Data to analyze trends, improve the Service, or develop features—never identifying you or your Clients without consent.

2.4 Support: We use Website Interactions, Signup Information, and Usage Data to respond to your inquiries via the help and support form within the Platform.

3. How We Share Your Information

3.1 Third-Party Vendors: We share Signup Information and payment details (after trial, if applicable) with Stripe for billing, and use Azure (Microsoft) to host the Platform and process Website Interactions and Platform Data. These vendors act under our instructions and their privacy policies.

3.2 Legal Requirements: We may disclose information if required by law (e.g., court order) or to protect our rights, safety, or property.

3.3 No Other Sharing: We do not sell, rent, or share your Website Interactions, Signup Information, or Platform Data with third parties for marketing without your consent.

4. Security

4.1 We use industry-standard measures (e.g., encryption, access controls) to protect Website Interactions, Signup Information, and Platform Data. You are responsible for securing your email account used for login and any data you input.

4.2 If we detect a data breach affecting your information, we'll notify you within 72 hours and mitigate, per NC Gen. Stat. § 75-61 et seq.

5. Your Rights and Choices

5.1 Access and Export: You may access or export your Signup Information and Platform Data anytime during your Service Term using Platform tools.

5.2 Cancellation: Cancel your subscription anytime via account settings or the help and support form—see our Terms of Service (Section 4). Post-cancellation, we may delete your data after 90 days unless legally required to retain it.

5.3 Contact: For questions or requests about your data, use the help and support form within the Platform.

6. Changes to This Policy

6.1 We may modify this Privacy Policy at any time, effective immediately. Continued use of the Service means you accept the updated policy—you may cancel with 30 days' notice if disagreeing (see Terms of Service, Section 9.4).

Last Updated: February 28, 2025

Questions? Use the help and support form within the Platform.